Clinical Criteria Intelligence

Know the Rules
Before You Submit.

Every payer has specific clinical criteria that determine approval — buried in hundreds of pages your team doesn't have time to decode. Navigator maps the exact thresholds, documentation requirements, and hard stops for every major surgical CPT code, by payer, in 60 seconds.

UHC Aetna BCBS Cigna Humana Medicare
Hundreds of CPT codes · 11 specialties
Navigator Pre-Check
Lumbar Fusion (CPT 22633)
Payer: Aetna Commercial · Routes via eviCore
25%
Approval Score
Nicotine Testing FAIL

Required: Cotinine <10 ng/mL within 6 weeks. No test on file.

Conservative Care WARNING

Required: >50% supervised PT. Home exercise documented — does not qualify.

Imaging Concordance PASS
Source Lock™ on all requirements
50–70% Denial Reduction
$600K+ Revenue Recovered
18x Return on Investment
3 Wks Payback Period
The Problem

The Reality Gap

One surgical case. Two paths. Thousands of dollars in difference.

Active Patient Case
55-year-old · C6 radiculopathy · Scheduled ACDF · Aetna Commercial
Navigator Pre-Check
3 MINS

Instant requirement analysis: 25% approval probability. DO NOT SUBMIT.

Gap Identification

4 missing requirements identified: Cotinine test absent. Conservative care is home exercise only — does not satisfy supervised PT requirement. Therapist discharge summary missing.

Gather & Validate

Staff collects missing lab results and therapist notes based on exact documented thresholds.

Approved on First Submission

Surgery proceeds on schedule. No appeals. No delays. No lost revenue.

Total Time
3 min
Revenue Secured
$35,000

Your team isn't making mistakes. The system is designed to be opaque.

The rules are buried in hundreds of pages of policy documents, written in legal jargon, cross-enforced across delegation entities. Even the most experienced billers are working with incomplete information. Navigator makes the hidden rules visible, so every submission starts from a position of complete knowledge.

That's not a training problem. That's an intelligence gap. And until now, no tool existed to close it.

Tier 1 — Approval Checklist

Know Before You Submit.
In 60 Seconds.

Enter a CPT code and payer. Navigator returns the exact requirements — quantitative thresholds, documentation sources, routing rules, and hard stops — with pass/fail status on every criterion.

1

Input Procedure

  • Select procedure (e.g., "Lumbar Fusion — CPT 22633")
  • Choose payer (e.g., "Aetna Commercial")
  • Enter basic patient factors (BMI, smoking status)
Time: 30 seconds
2

Answer Questions

  • "Has patient completed conservative care?"
  • "What type? Supervised PT or home exercise?"
  • "Is there a cotinine test on file?"
Time: 1–2 minutes
3

Review Checklist

  • ✅ Pass / ⚠️ Warning / ❌ Fail per requirement
  • Approval probability score (0–100%)
  • Missing documentation + action items
Total: 2–5 minutes
Manual process
2–4 hours
With Navigator
2–5 minutes

This is Tier 1 — Quick Validation. For complete procedure understanding and AI consultation, see Tier 2 and Tier 3 below.

Tier 2 — Intelligence Reports

How Does Approval Actually Work
for This Procedure? Know Every Rule. Every Hidden Requirement.

Intelligence Reports give you the complete picture for every procedure and payer — not just what's missing at submission, but the full landscape of how authorization actually works. Click any section below to see real data from CPT 27447 (Aetna).

Source Lock™ on every data point — hover to verify
Live Example
CPT 27447 · Aetna Commercial · Total Knee Arthroplasty
Source-verified
Approval Probability
71%
Confidence range: 68–74%
Standard risk patient, complete documentation
Risk Factor Analysis
K-L Grade 3-4 documented on official radiology report PASS
PT documentation type — formal only, home exercise disqualifies VERIFY
Injection timing — verify no CPT 20610 within 84 days CRITICAL
BMI status — ≥40 triggers 24-week requirement instead of 12 VERIFY
K-L Grade is the #1 determinable factor. Grade 1-2 = auto-deny regardless of pain. Document Grade 3-4 on official radiology report — not surgeon's assessment alone.

This intelligence exists for every surgical CPT code across every major payer. No other product offers this. At any price.

View Sample Report
The Trust Architecture

How Do You Know
It's Accurate?

Every data point originates from the exact policy document, section, and verbatim language it came from. Hover to see the proof.

Navigator — Approval Checklist · CPT 27447 · Aetna

Requirements — hover 🔒 to verify any source

Conservative care ≥ 12 weeks formal PT
🔒 Source Lock™ — Verified
Aetna CPB 0660 — Section 2.1(b): Duration Requirements
"A minimum of 12 weeks of supervised physical therapy, including active range of motion exercises and strengthening, is required prior to surgical consideration."
Last verified: February 2026 View full policy
Cotinine <10 ng/mL within 6 weeks No test on file — submission blocked
FAIL
BMI threshold ≤ 40 Patient BMI 38.5 — within range but near threshold
REVIEW

Hover the 🔒 above to see a live Source Lock™ verification

The Problem with Other Tools

Every practice eventually asks: "How do we know this data is accurate?"

With other tools, the answer is:

  • "Trust us — our team monitors policies"
  • "Our LLMs are trained on payer data"
  • Nothing. No proof.
Result: Compliance delays. Lingering doubt. Decisions stalled.

The Source Lock™ Answer

With Navigator, the answer is: "Hover over it."

Every requirement shows:

  • The exact policy document & section
  • Verbatim policy language
  • Last verified date
  • One-click access to the full document
Result: 1-second verification. Same-day decisions. Complete trust.

Verification, Not Trust

With Navigator, you never have to take our word for it. Every requirement is traceable to its source — the exact policy, section, and language.

Your compliance team can verify in seconds. Your staff can answer "how do you know?" on the spot.

Once you work with source-verified intelligence, black-box tools feel like a liability.
Tier 3 — AI Policy Advisor

Edge Cases. Complex Questions.
Instant Answers.

Source-locked AI consultation for the questions your checklist can't answer — grounded in verified policy intelligence, not the open internet.

The Problem

Your staff hits an edge case:

"The patient only completed 8 weeks of home PT, not formal supervised PT. Will this get denied?"

Without Tier 3:

  • Staff guesses — and likely loses the revenue

  • Call the payer — wait on hold for 45 minutes

  • Billing consultant at $200/hour — and wait days

None of these are fast. None are free. None are reliable.

The Solution

AI Policy Advisor
● Source-locked · Active
Patient only did 8 weeks of home PT, not formal supervised PT. Will UHC approve this?
Ask about another case...

Why This Is Different

Generic AI

  • ChatGPT makes up policy language
  • Cannot cite verified sources
  • Confidently wrong — no way to know

Navigator AI Policy Advisor

  • Source-locked to verified policy database
  • Cannot respond outside that database
  • Explicitly says "I don't know" when uncertain
  • Every answer traceable to Source Lock™

This isn't a chatbot. This is verified intelligence consultation.

Try the AI Policy Advisor
The Intelligence Gap

Intelligence Depth Matters.

Generic tools tell you if prior auth is needed. Navigator tells you how to get it approved — at three levels of depth no other platform offers.

Standard PA Tools

  • "Prior Auth Required"

    Basic binary check only — tells you IF, not HOW.

  • "Conservative care required"

    Vague criteria, no thresholds, no documentation specifics.

  • Delegation routing intelligence
  • Common denial traps
  • Coverage determination pathways

Navigator — Three Tiers

  • Tier 1: Exact quantitative thresholds

    "Cotinine <10 ng/mL, BMI <40, 6 weeks supervised PT" — pass/fail in 60 seconds.

  • Tier 2: Complete coverage pathways, warning flags, appeal tactics

    The full approval landscape — routing entities, documentation sources, 15+ denial traps.

  • Tier 3: Edge case consultation, source-locked AI answers

    Instant expert answers grounded in verified policy data — never the open internet.

  • Delegation routing intelligence

    "This routes through eviCore CMM-601, not Aetna direct" — automatically surfaced.

  • Source Lock™ on every data point

    Hover to verify. Every requirement traceable to exact policy, section, and language.

The Navigator Platform

The first and only clinical criteria
intelligence platform.

Three depths of intelligence — from 60-second claim validation to complete procedure understanding to AI-powered consultation. Every tier includes Source Lock™ verification on every data point. Start where it fits. Upgrade as you grow.

Tier 1 · Essentials
Approval Checklist
60-Second Validation
"Is this claim ready to submit?"

Instantly validates every CPT requirement against exact payer thresholds so your billers know what's missing — before it becomes a denial.

Best for: Billers & Auth Coordinators
$175 /provider/mo
Tier 2 · Professional
Intelligence Reports
Complete Procedure Understanding
"How does approval actually work for this procedure?"

Gives every team member the full picture: pathways, denial traps, documentation source requirements, and appeal tactics that work by payer.

Best for: Practice Managers, Billing Supervisors, Surgeons
$325 /provider/mo
Tier 3 · Enterprise
AI Policy Advisor
Expert Answers Instantly
"What about this specific case?"

Source-locked AI consultation on your hardest edge cases — no hallucinations, no consultant fees, no waiting. If it doesn't know, it tells you.

Best for: Anyone facing a complex or unusual case
$450 /provider/mo
How Navigator compares
Capability Other PA Tools
(Waystar, Myndshft, etc.)
Navigator T1
Approval Checklist
Navigator T2
Intelligence Reports
Navigator T3
AI Policy Advisor
Prior auth required flag
Exact quantitative thresholds
Delegation routing (eviCore, AIM, Carelon)
Warning flags ranked by denial risk
Source Lock™ — hover to verify every data point
Coverage determination pathways (Standard vs. High-Risk)
Documentation source requirements (therapist vs. surgeon)
Appeal tactics by payer with citations
Policy alerts & regulatory intelligence (OIG, CMS)
Source-locked AI consultation on edge cases
AI grounded in verified policy — no hallucinations
Pricing Varies $175/provider/mo $325/provider/mo $450/provider/mo

At 50–70% denial reduction, Navigator pays for itself in under two weeks at every tier.

Specialty Coverage

Complete Surgical Intelligence.

11 specialties. All major payers. Every procedure mapped from launch.

Orthopedics
Spine
Pain Mgmt
Ophthalmology
Cardiology
Plastics
Urology
GI / Endo
ENT
Podiatry
General Surg

AI-powered policy updates · Always current · SOC 2 Type I certified

Built for Every Role
in the Surgical Practice.

Navigator meets every member of your team at the level of intelligence they need.

Authorization Coordinators

Tier 1

"Know before you submit — every time."

60-second validation before every submission. Pass/fail against exact payer requirements. Instant action items when gaps exist.

Billing Supervisors & Practice Managers

Tier 2

"Understand root causes. Train systematically. Stop the pattern."

Procedure-level understanding of how approvals work. Root cause analysis for recurring denial patterns. No more learning by trial and error.

Surgeons & Physicians

Tier 2

"Read once per procedure type. Never be surprised again."

Complete approval landscape before scheduling. P2P preparation intelligence. Full documentation visibility — from your note to the therapist's discharge summary.

Complex Case Teams

Tier 3

"Your hardest edge case answered in seconds."

Instant source-locked consultation on unusual presentations. No more guessing, no hold times, no consultant fees.

ROI Calculator

Estimate your annual return based on practice size.

Navigator Cost
$27,588
per year
Annual Recovery
$450K
prevented denials
Net Benefit
$422,412
16.8x return on investment
Get Started

Stop Submitting Blind.

Join the practices already in early access to Navigator — and be among the first to prevent denials before they happen.

50–70% Clinical Denial Reduction
Source Lock™ on Every Requirement
AI-Powered — No Hallucinations
All Major Surgical Specialties